XM
Xavier M
1 reviews | Active since Jan 2019
21 Dec 2021, 11:46
Putrid service Capitec Bank
The level of service from the call center staff is putrid. I call twice, both call lasted for atleast 10 - 11 min on hold for most of the calls. Consultants are not fami**** with there process as I got different information from different consultants regarding the same problem with no resolution. The first consultant was rude and abrupt.
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Replies (3)
Capitec Bank's replyOfficial
21 Dec 2021, 12:10Good day Xavier
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply21 Dec 2021, 12:10
Official
Good day Xavier
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
XM
Xavier M's updateReviewer Update
23 Dec 2021, 09:33Thank you Abigail from the complaints department, your level off service is outstanding. Thank you for keeping me updated through. Your a star, keep up the great work 👍🏼
XM
Xavier M's update23 Dec 2021, 09:33
Reviewer Update
Thank you Abigail from the complaints department, your level off service is outstanding. Thank you for keeping me updated through. Your a star, keep up the great work 👍🏼
Capitec Bank's replyOfficial
22 Feb 2022, 11:37Hi Xavier
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply22 Feb 2022, 11:37
Official
Hi Xavier
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank