PUTRID CUSTOMER SERVICE - DINEO MO***A

Capitec's consultants tend to ignore queries they deem difficult to resolve and/or selectively only respond to queries they are able to answer. I had a query dating back to the 28th August 2020, where the bank application did not allow me to pay a balance of +-R34. I queried what other options I have to pay this over to them, since the application stated I exceeded the outstanding balance.....To date there has been no response or feedback and to my dismay, additional fees now accrued on the R34, which I am not willing to pay. If the customer service consultants are not trained to resolve queries of this nature, please escalate to someone who does......Dineo Mo***a politely only rep**** to half of the queries and simply ignored the rest......THIS IS UNACCEPTABLE