DB
Derick B
1 reviews | Active since Sept 2014
05 May 2020, 14:47
Putrid bad *********** customer service!
This is now my second complaint in a year about the uselessness of Capitec Bank. Yesterday, 4 May 2020 I bought mobile Telkom airtime via telephone banking. Airtime was not loaded. Call centre number is engaged. Send email with proof of transactions- No reply received on email. Send messages on Facebook. Reply only 07.17 received next day. The R30 was written back to my account not the R12.00. Bought R40.00 Telkom airtime via online banking again airtime was not loaded. Call centre ***is permanently engaged. Send Facebook message with proof of transaction and post also that the call centre number is engaged. Then I get asked did I call the call centre after it was indicated the number is permanently engaged. The day is almost over and the airtime still not loaded after I've informed Capitec there is a problem on my account loading airtime. To me this is utter nonsense in how this bank handle a query making out as if I'm a idiot and treating my query with unprofessionalism. Yes it is R40.00 but if Capitec treat all us customers like this *****ing money like this then no wonder Capitec is showing profit. Sis on you Capitec for the **** poor putrid bad *********** customer service!
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Replies (7)
Capitec Bank's replyOfficial
05 May 2020, 15:54I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply05 May 2020, 15:54
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
DB
Derick B's updateReviewer Update
05 May 2020, 16:49Thank you for the reply. Why must I wait 5 working days before my query is attended to? Capitec systems is quick to deduct the money from my account yet when assistance is required then I must just wait and be patient. Just remember when airtime is bought then it is bought with urgency to use the airtime there and then! I don't buy airtime to use in a weeks time! Now I must waste more money and time to contact the bank then proof that the transaction did happen then be treated like a ******** to have the transaction first investigated and what not which is utter nonsense! I want this airtime loaded by tomorrow or I promise you I will bring down war, famine and pestilence on this bank.... If you can ***** from like this how many other customers was not ****** from in the same way?!.....
DB
Derick B's update05 May 2020, 16:49
Reviewer Update
Thank you for the reply. Why must I wait 5 working days before my query is attended to? Capitec systems is quick to deduct the money from my account yet when assistance is required then I must just wait and be patient. Just remember when airtime is bought then it is bought with urgency to use the airtime there and then! I don't buy airtime to use in a weeks time! Now I must waste more money and time to contact the bank then proof that the transaction did happen then be treated like a ******** to have the transaction first investigated and what not which is utter nonsense! I want this airtime loaded by tomorrow or I promise you I will bring down war, famine and pestilence on this bank.... If you can ***** from like this how many other customers was not ****** from in the same way?!.....
DB
Derick B's updateReviewer Update
05 May 2020, 17:09This a friendly warning to Capitec Bank. I've made screen shots of all the customers complaining that mobile airtime was bought online yet they've never received their airtime. I will be going ahead to lay ******** charges against this bank with SAPS tomorrow for ***** and theft as clearly this bank is arrogant thinking that it will get away in *****ing from customer like this!
DB
Derick B's update05 May 2020, 17:09
Reviewer Update
This a friendly warning to Capitec Bank. I've made screen shots of all the customers complaining that mobile airtime was bought online yet they've never received their airtime. I will be going ahead to lay ******** charges against this bank with SAPS tomorrow for ***** and theft as clearly this bank is arrogant thinking that it will get away in *****ing from customer like this!
DB
Derick B's updateReviewer Update
06 May 2020, 10:22It is 24 Hours later and the airtime refunds was not written back to my account. I've send screen shots through via Facebook page for your records. I've also indicated that I want this matter resolved by 17.00 or else I will go to the police and lay charges of theft and ***** against this bank.... I had enough been ignored and treated like a imbecile!
DB
Derick B's update06 May 2020, 10:22
Reviewer Update
It is 24 Hours later and the airtime refunds was not written back to my account. I've send screen shots through via Facebook page for your records. I've also indicated that I want this matter resolved by 17.00 or else I will go to the police and lay charges of theft and ***** against this bank.... I had enough been ignored and treated like a imbecile!
DB
Derick B's updateReviewer Update
06 May 2020, 17:12It is now 17.08 and my query of deducted airtime was not resolved as per my request by the due time today. Therefore Capitec Bank is now forcing me to lay charges of theft and ***** at SAPS and report this matter to the Banking Ombudsman for further action. I have done everything possible from my side to communicate with this bank in supplying the relevant information via email, Facebook and hellopeter.com yet Capitec bank does not take my requests for assistance seriously to resolve this matter. I will forward the case number shortly when done at SAPS.
DB
Derick B's update06 May 2020, 17:12
Reviewer Update
It is now 17.08 and my query of deducted airtime was not resolved as per my request by the due time today. Therefore Capitec Bank is now forcing me to lay charges of theft and ***** at SAPS and report this matter to the Banking Ombudsman for further action. I have done everything possible from my side to communicate with this bank in supplying the relevant information via email, Facebook and hellopeter.com yet Capitec bank does not take my requests for assistance seriously to resolve this matter. I will forward the case number shortly when done at SAPS.
DB
Derick B's updateReviewer Update
07 May 2020, 12:03I just received a call from Capitec Complaints division. There is a tech problem between Capitec and Telkom. The IT people is busy working on the problem. Yet Capitec will not load the airtime Telkom will do so after I also had to send my bank statement and proof of the transactions to Telkom for further investigation. It is R12.00 and R40.00 totalling R52.00 yet after 4 days I get treated like a imbecile and ******** sending emails and messages over and over yet after 4 days my query still needs further investigation to determine the cause of the problem to be escalated and then maybe if I'm lucky get a refund. These two companies does not give a **** in to resolve a matter quick and efficient.... They are quick to take your money yet you as client must first be treated like shyte and ***** proofing you are not before a systems mistake might rectified! So over this *** bank and Telkom!!!! ????????
DB
Derick B's update07 May 2020, 12:03
Reviewer Update
I just received a call from Capitec Complaints division. There is a tech problem between Capitec and Telkom. The IT people is busy working on the problem. Yet Capitec will not load the airtime Telkom will do so after I also had to send my bank statement and proof of the transactions to Telkom for further investigation. It is R12.00 and R40.00 totalling R52.00 yet after 4 days I get treated like a imbecile and ******** sending emails and messages over and over yet after 4 days my query still needs further investigation to determine the cause of the problem to be escalated and then maybe if I'm lucky get a refund. These two companies does not give a **** in to resolve a matter quick and efficient.... They are quick to take your money yet you as client must first be treated like shyte and ***** proofing you are not before a systems mistake might rectified! So over this *** bank and Telkom!!!! ????????
Capitec Bank's replyOfficial
14 May 2020, 08:58Good day Mr Brits As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank
Capitec Bank's reply14 May 2020, 08:58
Official
Good day Mr Brits As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank