Put under debt review and Capitec is not willing to investigate

Branch unable to assist. Simply told me there is nothing they can do.

I've been a client for more than 5 years with all my accounts regularly paid on time, however, I find myself under debt review. I then phoned Compuscan and they informed me I am not under debt review, but according to Capitec I am under debt review and they can not give me a reason. Basically they were unable to assist me or give me a reason as to why I am under debt review, again, they simply said "there's is nothing I can do"

In my opinion, this is absolutely poor. I am unable to apply for credit due to "unknown" reasons as to why I am debt review.

I plan on closing my long lived Capitec account and migrating to another bank, where solutions and real help is offered compared to "there's nothing I can do" I type of answers.