Push ***** transfer

Today 15/02/2024 I received my salary in my Capitec account as well as two other payments from my mother (R3280) and my partner (R5100) later I found out that my account has been placed on hold due to push ***** transfer of R3000 that was transferred into my account. The only amount of R3000 that was transferred into my savings account was from one of my savings plans which I later found out was also on hold. I was told the documents that I needed to send through in order to be able to remove the hold which was an affidavit stating where the money came from, certified ID document and proof of payment for the transfers received today. The lady at the branch sent through the documents and gave me an incident number (***).

I made a follow up on the incident and an agent from the service department named Amanda who was really rude put me through to a different department which is the ***** department and an agent in the ***** department named Zinhle did not even give me the time of day and transferred me back to the service department.

I have tried my best to get answers regarding this so that I atleast know what is going on. It has been 5 hours of back and forth with them and I still have no answer and my account is still on hold.

*NB: Thank you to Noluthando Shezi from Eshowe mall as well as Xoli Ndawonde from Eshowe main for handling my case with utmost urgency and being friendly throughout.