JK
Jeroen K
1 reviews | Active since Nov 2017
09 Nov 2020, 15:01
Purchase of Electricity issue
HI,
A month ago i purchased airtime via the mobile app. The code did not work. I called in and logged a call.
Its been a month and i have not received the new voucher and the refund as was promised.
Please can someone call me so we can rectify this.
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Replies (2)
Capitec Bank's replyOfficial
09 Nov 2020, 15:59I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply09 Nov 2020, 15:59
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
JK
Jeroen K's updateReviewer Update
16 Nov 2020, 09:14Hi, we are expecting a call back. we have been waiting for over a month. Please give a new electricity voucher or a refund asap.
JK
Jeroen K's update16 Nov 2020, 09:14
Reviewer Update
Hi, we are expecting a call back. we have been waiting for over a month. Please give a new electricity voucher or a refund asap.