TM
Thuli M

1 reviews | Active since Jul 2017

14 Jan 2025, 15:04

PROTEA GLEN CAPITEC MALIHLOHONOLO MOKOENA PATHETIC SERVICE

What a very pathetic service that I faced in CAPITEC PROTEA GLEN MALL SOWETO the ladies name is MALIHLOHONOLO MOKOENA before Christmas I went to that capitec I ask as a client she just point the machine and say go there I said to her as a client I came here because I need your help with attitude she tell me she want to move the cue I said to her honestly so it means I must stand there at the bank look lost while she's moving the cue her look is not nice the way she approached the clients I thought I will speak to the manager I just let it go, today again MALIHLOHONOLO MOKOENA with her attitude still there by the door I told her my problem as the assistant lady from capitec she got knowledge still telling me to go to those capitec screen I mean dear I need help she just look at me continue with her normal cue . There was a lady who was sitting there she also look at me like what's wrong at the manager of the bank she was supposed to stand up and help me she said to me why are you angry I said is the second time this lady do this to me really am not happy while she was just sitting down telling me what to tap on the screen she also not Profesional at all really dealing with the bank that the staff treats customers like sheet it is soooo very bad very poor service the owner of Capitec please teach your staff what is customer service 💔 😔 it is horrible keeping my money to bank like this horrible pathetic service make sure that MALIHLOHONOLO MOKOENA NOT TO BE IN FRONT NO SMILE JUST HORRIBLE FACE VERY BAD FOR BUSINESS REMOVE HER

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Replies (1)
Capitec Bank
Capitec Bank's reply14 Jan 2025, 16:38
Official
Hi Thuli, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.