NL
NOKO L

1 reviews | Active since Dec 2013

31 Jan 2018, 15:00

PROOF OF ADDRESS

I went into Capitec Nortmead Square, Benoni in the morning on 31/01/2018. I was armed with my Tribal Authority proof of address which the consultant told me it was not allowed. She required my Benoni temporary residence address, I even wonder if she said that because she knows me personally and know where I am temporarily accommodated.

I was so irritated that I went back to work and continued doing what I am actually paid for! Later in the day I called Capitec customer care where they told me if I am using a Tribal Authority proof of address, I must also produce proof of residence. What does my ruralness have to do with my employment? Are we Rural residents not good enough for you, or can't afford to manage a savings account?

My name is Noko Ledwaba, a Civil Engineering Technologist, and I am a proud resident of Kalkspruit, Ga-Maraba, a village 34km West of Polokwane.

0
Replies (1)
Capitec Bank
Capitec Bank's reply01 Feb 2018, 08:15
Official

I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank