dG
daslan G

1 reviews | Active since Jan 2013

20 Feb 2016, 14:09

Processing Expired transactions 111-211 days late

Hi <br> <br> I have a savings account with Capitec. I used it for cash withdrawals, swiping at tills and internet purchases. <br> <br> I used this card to make Computicket purchases on 2015/08/16,2015/07/23,2016/01/25,2015/12/14,2015/08/25 <br> <br> This payments were reserved for about 30 days and then released. On the 2016/02/19, my card was then debited for all of them to the total value of R2740 , 187,211,25,67,178 days later respectively.<br> <br> <br> This is a prepaid debit card NOT a credit card. This is not acceptable. <br> <br> <br> I have taken this incident up with Capitec last year. Any more that 50 days in unacceptable. <br> <br> <br> Failure to resolves this before the 27th Feb 2016, will force be to taken this up with the banking ombudsman!<br> <br> Looking forward to you resolving this,<br> Daslan

0
Replies (1)
Capitec Bank
Capitec Bank's reply22 Feb 2016, 09:40
Official
Hello daslan,

I acknowledge your posting, and have referred it to Zonke Sobekwa for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank