Process the reversal, NOW!

On the 30th of November my wife sold her car. The buyer processed two payments by mistake, because the first payment didn't go through. By the time she notified us, she had already spoken to the bank and they froze our accounts. We have been trying in vain to reverse the second payment. Capitec is utterly useless. Now they have laid a charge with the police against my wife. What is wrong with the people that work at Capitec?? How can they not process a reversal, PLUS then because of their COMPLETE INCOMPETENCE lay a charge with the police against my wife? I'm in the Twilight Zone, I swear. How is this even possible? Take the money (like we've said probably 100 times by now!!!) and give it back to the buyer. How difficult is that? My wife has spent the last 3 weeks of her life trying to return the money to the buyer, but Capitec, because there are obviously just useless idiots that work there, can't do anything so now they go to the cops.

Take the F$%$king money, give it to the buyer and then also release the hold you have on the money in my account. NOW, you useless, despicable human beings.

Do that so that we can close all our accounts with Capitec. Don't want to deal with you again, ever, in a million years.