Process not convenient for disabled

Capitec upgraded their system and I couldn't use the banking app because its no longer compatible on t?blets. I contacted the h/office to explain that I am a quadriplegic and its not convenient for me to go to a branch to do my banking.They explained I should get a keyring token to do online banking. I went yesterday to get one, at the first agent my fingerprints did not pick up (which always happens and then they usually override )she contacted h/office and was told to test my fingerprints again and that went on for over 30minutes.She sent me to another agent who also tested my fingerprint over and over, now bare in mind I cant move my hands so my mom had to do it, another agent took over and my fingerprint where taken again,the manager then took over and my fingerprints were taken again all the while they were on the phone with h/office giving them instructions.TWO AND A HALF HOURS LATER I was told there is nothing they can do because they cant access my account but h/office will call and try to assist.I am really disappointed with the service,it is not convenient banking at all and does not cater for the disabled.No call received thus far nd I'm not able to do any banking!!