Procedures that need to be revisited. Branch should be able to handle these type of enquiries.

Item: Capitec Bank
Rating: 1
Author: Lemich M

On the 4th of August we went to Capitec Bank, York Street branch. Where a friendly consultant serviced us well. The problem we having is that we recieved a letter from the masters office requesting information on my deceased uncles account in order for us to be able to appoint an executor We recieved responses within 48hrs from the other institutions. With Capitec, dololo. What happened to simplicity? FYI, the consultant at the branch really tried his best. #win

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

20 Aug 2021, 16:41

Good day Lemich

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply20 Aug 2021, 16:41

Official

Lemich M's updateReviewer Update

26 Aug 2021, 14:29

Thanks to Nomfefe Wulana from the complaints management department for getting in contact with me and assisting with the matter at hand.
Your effort and service is greatly appreciated

Lemich M's update26 Aug 2021, 14:29

Reviewer Update

Thanks to Nomfefe Wulana from the complaints management department for getting in contact with me and assisting with the matter at hand.
Your effort and service is greatly appreciated