DP
Denise P
1 reviews | Active since Aug 2015
25 Aug 2015, 16:16
Previous complaint re faulty bank card
With reference to my previous complaint regarding the R50-00 deducted for a faulty bank card, I have to say that I was most impressed to be contacted within 72 hours of lodging the complaint. I received an apology and had the R50-00 reimbursed. Well done and thank you Capitec! That is the way to keep your clients happy!
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Capitec Bank's replyOfficial
26 Aug 2015, 10:03Hello Delmia,
Thank you for your feedback! Capitec Bank has established a reputation for delivering excellent service. I am pleased to hear of your delightful experience.
I will pass on your kind words to Richard and we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank
Thank you for your feedback! Capitec Bank has established a reputation for delivering excellent service. I am pleased to hear of your delightful experience.
I will pass on your kind words to Richard and we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank
Capitec Bank's reply26 Aug 2015, 10:03
Official
Hello Delmia,
Thank you for your feedback! Capitec Bank has established a reputation for delivering excellent service. I am pleased to hear of your delightful experience.
I will pass on your kind words to Richard and we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank
Thank you for your feedback! Capitec Bank has established a reputation for delivering excellent service. I am pleased to hear of your delightful experience.
I will pass on your kind words to Richard and we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank