ND
Nyameka D
1 reviews | Active since Dec 2010
20 Dec 2021, 13:26
Prescribed Letter
Good day
I app**** for debt review while having these two Capitec loan accounts (numbers *** and ***).
Capitec then sold these to MBD and referred me to MBD for all queries, including the prescribed letter.
MBD sent me a prescribed letter for only account numbers ***. However, the debt counsellor wants to see the original Capitec account numbers in the letter - "Please pay attention to the highlighted reference numbers *** and *** for the prescribed Capitec loan accounts , these needs to be on the prescribed letters."
Please send a prescribed letter reflecting this *** Capitec account numbers that have since prescribed if not paid up.
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
20 Dec 2021, 15:41Good day Nyameka
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply20 Dec 2021, 15:41
Official
Good day Nyameka
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
ND
Nyameka D's updateReviewer Update
23 Dec 2021, 06:37Good day
A consultant called from *** on Tuesday.
I told her that I app**** for debt review in 2014 and account number *** was included in the debt counseling process. That is why the debt counsellor wants a letter reflecting the status of this account as either closed or prescribed.
The consultant then confirmed that the account had no balance when it was closed in 2016. I then told her I want a letter confirming what she said.
I am following up as she said she will escalate.
This request of a paid up or prescribed account letter is my right not privilege and it deserves utmost urgency.
Kind regards
A consultant called from *** on Tuesday.
I told her that I app**** for debt review in 2014 and account number *** was included in the debt counseling process. That is why the debt counsellor wants a letter reflecting the status of this account as either closed or prescribed.
The consultant then confirmed that the account had no balance when it was closed in 2016. I then told her I want a letter confirming what she said.
I am following up as she said she will escalate.
This request of a paid up or prescribed account letter is my right not privilege and it deserves utmost urgency.
Kind regards
ND
Nyameka D's update23 Dec 2021, 06:37
Reviewer Update
Good day
A consultant called from *** on Tuesday.
I told her that I app**** for debt review in 2014 and account number *** was included in the debt counseling process. That is why the debt counsellor wants a letter reflecting the status of this account as either closed or prescribed.
The consultant then confirmed that the account had no balance when it was closed in 2016. I then told her I want a letter confirming what she said.
I am following up as she said she will escalate.
This request of a paid up or prescribed account letter is my right not privilege and it deserves utmost urgency.
Kind regards
A consultant called from *** on Tuesday.
I told her that I app**** for debt review in 2014 and account number *** was included in the debt counseling process. That is why the debt counsellor wants a letter reflecting the status of this account as either closed or prescribed.
The consultant then confirmed that the account had no balance when it was closed in 2016. I then told her I want a letter confirming what she said.
I am following up as she said she will escalate.
This request of a paid up or prescribed account letter is my right not privilege and it deserves utmost urgency.
Kind regards
Capitec Bank's replyOfficial
22 Feb 2022, 11:17Hi Nyameka
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply22 Feb 2022, 11:17
Official
Hi Nyameka
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank