Prescribed Debt

I am very disappointed that as a previous consumer with Capitec, they have failed to provide assistance. My Capitec loans according to me have prescribed yet Capitec are insisting that I made payments. I have no knowledge of these payments. I am now being harassed for payment by a collections company for prescribed accounts. I have not acknowledged this debt nor made any payments. This is ******* but Capitec does not seem to care. I have previously logged a dispute but cannot get this issue resolved. I want this resolved immediately and provided with prescription letters.