Prescribed debit order

Capitec Bank refusing to remove prescribed debt from credit bureau that was taken in 2020. Complaint: I am writing to raise a complaint about Capitec Bank regarding a loan that has already prescribed but is still listed on my credit profile. According to the Prescription Act and the National Credit Act, a debt prescribes after three years if there has been no payment, acknowledgement of debt, or legal action taken during that period. My loan account with Capitec has prescribed, however my name is still listed at the credit bureau. This is negatively affecting my credit score and preventing me from accessing credit. I therefore request that Capitec Bank: Investigate this matter urgently Remove the prescribed debt from all credit bureau.