Prepaid reversal

Hi Sugeibah Ganief , I'm still waiting for an email confirming what you have said. I'ts a pity that a R1000 rand airtime can't be reversed.

Good day Mr Tshabangu I refer to the complaint received via Hello Peter on 04 October 2018 regarding a request for a prepaid reversal. Thank you for bringing the matter to our attention. I herewith provide you with feedback regarding your request. Capitec Bank cannot be held liable for an incorrect prepaid purchase on our clients’ accounts under circumstances where the Bank was neither a party to the transaction(s) nor in a position to prevent it. This particular prepaid transaction done via the Remote banking App was successful and topped up your cell phone number, for this reason the transaction cannot be reversed by the Network provider nor the bank. We regret that we cannot assist you further in this regard. Kind regards Sugeibah Ganief Complaint Management Officer Complaint Management ********** T *** F *** GPS 33°54’3.7” S 18°37’27.1” E BSE Building, 89 Voortrekker Road, Bellville 7535 PO Box 12451, Die Boord, Stellenbosch 7613 www.capitecbank.co.za