Prepaid Electricity token/message not received

Item: Capitec Bank
Rating: 1
Author: Naledzani L

I loaded R30 City of Tshwane Prepaid Electricity but instead of the token numbers, I got the following message, "Capitec 1/1: Key Change Token 1: DIRECT. Call ***" This after we loaded 2 amounts of R80 and R100 separately. May you please assist so we can get our units before we run out of electricity. Thank you Nale

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Replies (1)

Capitec Bank's replyOfficial

29 Jul 2020, 13:54

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply29 Jul 2020, 13:54

Official