RF
Rolene F

1 reviews | Active since Jun 2018

02 Jun 2018, 13:30

Prepaid Electricity - Capitec banking App

I’ve purchased electricity on my app yesterday and never received my token. But the R400 was deducted. And when I went onto my app, the purchase reflected, but I can’t load the electricity, so what now? Do I just lose my R400?

0
Replies (2)
Capitec Bank
Capitec Bank's reply04 Jun 2018, 10:49
Official

I acknowledge your posting, and have referred it to Alfonso Florence for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply04 Jun 2018, 12:14
Official

Good day Ms Faber

Please be advised that the requested information has been sent to you via email and the matter will now be closed.

Should you have further enquiries, please do not hesitate to contact us.

Complaint Management
Capitec Bank