1 reviews | Active since Jul 2016

01 Feb 2018, 14:44

Prepaid electricity

I just bought R300 prepaid electricity and because your app is not working properly I didn't receive a TOKEN but th3 money has been deducted from my account. Please bring back my money or give me a TOKEN so I can load the electricity

0
Replies (2)
Capitec Bank
Capitec Bank's reply02 Feb 2018, 08:15
Official

I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply02 Feb 2018, 10:56
Official

Good day Ms Dhlamini

As discussed , I trust that your issue is now resolved.

Viwe Bokveldt

Complaint Management

Capitec Bank