DB
Dumile B
1 reviews | Active since Mar 2013
02 Jul 2015, 09:08
Prepaid Electricity
I bought electricity using cell banking. I bought it for R500.00 last night. I did not receive an sms token. I called your call centre I spoke with Sivuyile, the ref number is ***6. He confirmed that R500 was debited from my money builder account. please refund me my money or give me the sms token.
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Capitec Bank's replyOfficial
02 Jul 2015, 13:06Hello dbuthelezi,
I acknowledge your posting, and have referred it to Roxanne Pridgeon for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Roxanne Pridgeon for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply02 Jul 2015, 13:06
Official
Hello dbuthelezi,
I acknowledge your posting, and have referred it to Roxanne Pridgeon for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Roxanne Pridgeon for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank