MM
Mpho M
1 reviews | Active since Mar 2009
05 Apr 2024, 12:59
Prepaid airtime not received
I purchased R100 MTN airtime from my Capitec banking app on Friday 29March but never received it. I visited the branch on Saturday the 30th and a call was logged and I was given a reference number. I was told that the query would be resolved within 24-48 hours. Today marks a full week and nothing has happened. I keep checking on their whatsapp self service portal and its stuck on the same status: " Investigation by a specialist team."
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Capitec Bank's replyOfficial
05 Apr 2024, 13:02Good day Mpho.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply05 Apr 2024, 13:02
Official
Good day Mpho.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank