Premium in arears

I am writing a review for the second time after my first review capitec sent me an email saying that siphesihle will call me, and they promised that it will be solved not later than the 3rd of August, indeed she called and as we were busy discussing the arears in my premiums she said she will have to cut the call so that she can go through the statement from the month my funeral insurance started debiting and she will call me again with the outcome. That was the last time I heard from her. And today is the 5th and nothing is happening. Capitec doesn't keep their promises.