Pre-legal Department

I have a loan with Capitec which I had it since 2015. I have been paying smoothly, until I felt sick this year, was booked off for e months, and was not being paid. I called Capitec informing them about that. Telling them I can only afford this amount of money untill I can get back on my feet. So I have sticked to the arrangement until, they kept on harassing me daily, saying I should be paying all the arrears, and I told them I cant afford paying the full amount, I can only afford to pay the amount I have been paying until get back on my feet. I didn't want to pay for this account, I should have never phone them in tje 1st place. But I thought I did the most decent thing to call them, but this the way they treat the customer who have been banking with them for 11 years. Mostly ladies at the call centre are rude, and this is the way Capitec treat it's customers. It not right, like your advert say that Capitec is a people's bank, for me I feel like I have been treated unfairly.