VD
Violet D
1 reviews | Active since Aug 2020
05 Feb 2021, 13:17
PRE- AUTHORISATION
I purchased items on Zara on 25 January 2021. A Pre Authorisation was made on my account same day. Yesterday (04 February 2021) the same amount was deducted on my account. And Capitec has not debited my money back into the account. I called the bank but the consultants could not assist me in any way.
CAN I PLEASE BE REFUNDED MY MONEY!
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
05 Feb 2021, 13:29Good day Violet
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply05 Feb 2021, 13:29
Official
Good day Violet
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
VD
Violet D's updateReviewer Update
08 Feb 2021, 08:27Good Day,
Thank you Capitec for assisting with this problem of mine. I honestly appreciate the help I received.
Thank you very much
Thank you Capitec for assisting with this problem of mine. I honestly appreciate the help I received.
Thank you very much
VD
Violet D's update08 Feb 2021, 08:27
Reviewer Update
Good Day,
Thank you Capitec for assisting with this problem of mine. I honestly appreciate the help I received.
Thank you very much
Thank you Capitec for assisting with this problem of mine. I honestly appreciate the help I received.
Thank you very much
Capitec Bank's replyOfficial
08 Feb 2021, 10:29Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply08 Feb 2021, 10:29
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
08 Feb 2021, 10:29Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply08 Feb 2021, 10:29
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank