possibly the worst service i have ever received. arrogent and incompitent

I wish they was a lower rating for the service I received at capitec bank in Ixopo KZN.

I lost my phone and needed to access my remote banking facilities, after waiting for a while I was directed to teller number 8. he then took his own sweet time liaising with what he called someone from BSC who was guiding him on how to perform is duties. I was the issued with a token as well as a number should I have a problem #***4.

after trying to access my remote banking later on to no avail, I was then told I need to contact customer care.

on the phone this lady insinuates that the mistake must sure be on my side, because of their perfect system I suppose. she asks for my details/security questions which I was told that I have passed. she then explains to me that the token I was issued with is not the token linked to my account and that I would have to go back to the branch to have it linked to my account because their system cannot link tokens to accounts as I have not been "verified".

I asked to speak to someone senior, Gugu Ellant to confirmed that the same system that was used to verify me could not then be used to verify me and link my token. she than explain that I would have to go back to the same *********** branch personnel to this matter sorted and that the was nothing that they can do for me.

it is a shame that a bank that claims to have simplified banking is represented by such ********** individuals.