Possible Equipment Failure

I've been with Captitec for 10 years. Never had problems, until recently.

On Tuesday, I took my husband for breakfast for his birthday, I have a savings plan, and, before I pay, I usually transfer the amount I need back into my savings account.. Nou Ja.. here I was, on my husbands birthday, redfaced, because the app is down, sitting in Wimpy. The consultant I spoke to(bless her soul), was at first not even aware that the app was down. She told me I had to go into a branch to transfer the money around (this was 08:25 and I start working at 08:30), if it wasn't for my money that came into my account after I let my boss know about the situation 08:45, I would've been *****ed.

I paid my 65 Rand for a new card as it had expired (this was in June). Constantly, every time I want to pay at Pick 'n Pay or Checkers Hyper my chip malfunctions.

I only get lunch from 13:00 till 14:00. On Wednesday I went to do my shopping)at Pick n Pay) and got to the till at 13:55, thinking all was gonna be okay. Chip malfunctioned again and I had reached my stupid tap limit for the day, so, I went to draw money, no ATM could give me the money(It kept saying Possible Equipment Malfunction). I then, at 14:05 had to rush to Capitec to get a new card, and pay for it AGAIN. I did so and was on my merry way

Today, at Pick 'n Pay, I couldn't pay, again. Went to 2 ATMS, no luck, so, i put the items back and came back to the office.

I just want you to know that I am looking into alternative banks. The constant stress and embarrassment of not being able to pay for your groceries is just NOT worth the low bank fees - you can keep your low fees