POP

I made a paymant to a currier company and immediate payment, when i went into the app to get POP , i cant i phone Capitec on the 3rd December asking for tha POP, they tols me they escalatted the issue to a difrent department .i habe been phoning them since 3rd December i habe not received the POP.i have spend hours on the phone with their *********** agents together with their team leaders.i told them i wanna go home i need this parcel.why is capitec bank this useless, today they are saying that department could get that transaction the very transaction that is on my bak statement.how useless can capitec be. I want my POP so the currier company can deliver my parcel.i regret banking with ghis bank