Poorly trained staff

I am so frustrated. Your staff are poorly trained. I called in yesterday morning at 8:30 because I needed help resetting my remote pin and password. I was told that by 10:00am I would receive an SMS with a link to a temporary password. Nothing arrived !! I then proceeded to call in a further 3 times, each time after been on hold for up to 15 mins only to be told the request had been esculated.

Still nothing arrived.

This morning I call in again only this time to be told I need to go to a branch to sort this issue out. So a whole day wasted as well as a whole bunch of airtime.

Just pathetic !!!! Seriously considering just closing my bank account - not worth the stress.