Poorest service I've ever experienced in my life!

I was at Capitec bank in Roodepoort branch. I wanted to deposit money inside the bank because I'm scared of ******** outside. The lady by the door who's working at Capitec told me their system is offline so I asked then what must I do? She told me I should go to the nearest branch yet I told her this waa y nearest branch. And there were a lot of customers coming in and out asking if the system is back online.because they've been waiting from 2pm til 4pm still thy saying the system is offline so I asked for a manager they called a lady by the name thulisile who also told me by attitude the system is offline it's been going of line the whole day. So I asked her why don't they log a call and report it she said they waiting for an email. I told her that u guys are sitting on the chairs not even attending customers mostly apologise about the system even put a signage stating the system is offline. There are two ATM one for withdrawal other one for deposit& withdrawal I asked why do u make one line for both transaction? She didn't answer I told them there should be two lines deposit and for withdrawal since u also offline because as you can see most of them are depositing. Soahe just kept quiet. I asked them to turn their screen around ap that I can see if its really offline she told me she can't I aak why she said she Cant! Yet I can see the system was back online. The transaction numbers are called but they keep chaising customers away. I'm angry because its not the first time I wanted to do something in that branch and the system goes offline ! Surprisingly they enjoying it co z they wanna be paid for just sitting and not acknowledging the customers. They must be trained about customer service and professionalism in the work place ! Very rude and poor customer service.