Poorest service

I have an incident dated back to 2018. Reference number is ***3. I have had numerous calls of apologies and promises that the issue will be resolved soonest. All they are good at is to say 'we are sorry', but with no subsequent rectification. If it takes a year to resolve an account opening query, how long will it take to resolve ********** activities? I think this bank has undocumented discriminatory policies that comes as an organisational culture. It is therefore very risky to entrust such an institution with one's hard earned money! Though the services are offered at affordable rates, the quality is equally poor, to say the least.