WVDM
WICUS VAN DER MERWE
1 reviews | Active since May 2020
09 Dec 2022, 08:28
POOREST SERVICE AND BAD PLANNING
My wife went to Capitec Hazelwood (Silverlakes) yesterday to renew her debit card, which expires soon.
At the specific branch, out of 8 or more counters / desks, only one person was available to provide a service to the clients waiting.
After waiting a while, she suspect it was the branch manager, a person came out and smiled. She was asked if this person is the only person that can assist - the answer was yes, without any further assistance.
My wife and other clients left the branch without being helped and have to go to another branch on her own time and costs for some assistance and service.
Poor service Capitec - disgrace!
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
09 Dec 2022, 08:44Good day Wicus
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply09 Dec 2022, 08:44
Official
Good day Wicus
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
WVDM
WICUS VAN DER MERWE's updateReviewer Update
09 Dec 2022, 09:20Good day.
Don't contact me telephonically - sort your branches out and apologize to your clients.
Your telephone call will help not help me or anybody - put in writing on this platform.
Regards
Don't contact me telephonically - sort your branches out and apologize to your clients.
Your telephone call will help not help me or anybody - put in writing on this platform.
Regards
WVDM
WICUS VAN DER MERWE's update09 Dec 2022, 09:20
Reviewer Update
Good day.
Don't contact me telephonically - sort your branches out and apologize to your clients.
Your telephone call will help not help me or anybody - put in writing on this platform.
Regards
Don't contact me telephonically - sort your branches out and apologize to your clients.
Your telephone call will help not help me or anybody - put in writing on this platform.
Regards
Capitec Bank's replyOfficial
22 Dec 2022, 17:00 Good day Wicus
We once again apologize for the terrible experience at the branch. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
I trust that your issue is now resolved. Please take the time to rate our service on below link: https://www.hellopeter.com/write-a-review/capitec-bank?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards Complaint Management Capitec Bank
We once again apologize for the terrible experience at the branch. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
I trust that your issue is now resolved. Please take the time to rate our service on below link: https://www.hellopeter.com/write-a-review/capitec-bank?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards Complaint Management Capitec Bank
Capitec Bank's reply22 Dec 2022, 17:00
Official
Good day Wicus
We once again apologize for the terrible experience at the branch. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
I trust that your issue is now resolved. Please take the time to rate our service on below link: https://www.hellopeter.com/write-a-review/capitec-bank?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards Complaint Management Capitec Bank
We once again apologize for the terrible experience at the branch. Regrettably, the bank did not foresee this happening and guarantee you that we will do our best to prevent this from happening in future. Capitec Bank strives to render excellent service to all our clients, and I hope that this isolated incident will not affect your trust in the bank.
I trust that your issue is now resolved. Please take the time to rate our service on below link: https://www.hellopeter.com/write-a-review/capitec-bank?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards Complaint Management Capitec Bank