POOREST CALL CENTRE EVER

If i could give a ZERO i would! I have never came across such a poor call centre bank wise. Poorest ever!!!! The most stupid security questions Who in hell will remember with what telephone number they opened their account YEARS back if it changed twice in the meantime And because of ONE stupid question they now need to escalate the query?!!!!! What the hell!!!! Now i have to go INTO Your stupid branch to get a letter with my account details All the useless effort for that All other banks are much more user friendly than your poor call centre and your stupid banking app