1 reviews | Active since Oct 2016

20 Oct 2016, 19:13

Poorest bank there is.

<p>I have a loan and a multi loan with capitec. Debit orders set for 29th. They for some reason tried deducting on the 25th of the month from my ABSA account. Resulting in me loosing R300 in bank charges. I went in to my brunch spoke to a lady called Ruth. Gave her a bank statement and cost statement. Its been going on for week now. Her attitude is that its the way it is. Rediculous! I had the same problem last year. They resolved the issue within a day? Spoke to Ruth again today and asked her that someone from headoffice in capetown phone me so that we can resolve the issue. She then asked for 3 months payslips. Rediculous!</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply21 Oct 2016, 08:38
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply24 Oct 2016, 13:17
Official

Good day

As discussed telephonically, I trust that your issue is now resolved.

Pheliwe Baartman

Complaint Management

Capitec Bank