Poor UX in the capitec mobile app
I might be missing something, but the bank that lauds itself as the cheaper version for the people didn't necessarily THINK about 'the people' when it designed its app. Its UX is properly problematic: 1. buttons are too small 2. visual design 'breaks' on an iphone 4s 3. it takes more than 4 taps to see my balance 4. it isn't called 'my balance' or even 'balance'... If I struggle, imagine the struggle of those who aren't app-savvy...
Thank you for bringing your dissatisfaction to our attention.
Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Thank you for bringing your dissatisfaction to our attention.
Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Jess
Thank you for bringing your matter to our attention.
As discussed with your telephonically, we appreciate your suggestions in improvement of our Application. We build our business on providing exceptional service and therefore will take your matter foward in order to add some value in hope of future developement.
I trust you find the above in order
Kind regards
Donorique (Complaint Management Officer)
Hi Jess
Thank you for bringing your matter to our attention.
As discussed with your telephonically, we appreciate your suggestions in improvement of our Application. We build our business on providing exceptional service and therefore will take your matter foward in order to add some value in hope of future developement.
I trust you find the above in order
Kind regards
Donorique (Complaint Management Officer)
Hi Jess
Once again thank you for bringing your matter to our attention.
Kindly be advised, that we have taken up your concerns with our internal department, soonest they will provide feedback inclusive of the value you added related to your process improvement suggestions and how it may possibly be integrated.
As our client, we thank you for the insight you provided for this may very well add great value in our development process.
Kind regards
Donorique (Complaint Management)
Hi Jess
Once again thank you for bringing your matter to our attention.
Kindly be advised, that we have taken up your concerns with our internal department, soonest they will provide feedback inclusive of the value you added related to your process improvement suggestions and how it may possibly be integrated.
As our client, we thank you for the insight you provided for this may very well add great value in our development process.
Kind regards
Donorique (Complaint Management)