CD
Cyril D
1 reviews | Active since Aug 2021
24 Nov 2023, 15:43
Poor Technology causes financial stress
I have tried to draw cash at Capitec Machine, Shoprite Worcester. Machine declined my transaction, but when I checked my bank account, the ammount was deducted.
I was at Capitec Branch Worcester, to lodge a complain at 13h10. They said that money will be paid back within 2 hours. Is been more than 2 hours and I have not been refunded. I have to pay bills and the day is running out.
Capitec should really look into their machines that causes problems the moment after load shedding has finished. Keep causing Glidges. Clients are now at the short end and have struggle to get their money back into their accounts
It causes stress on their clients. I am now scared to draw cash from their machines.
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Replies (7)CD
Cyril D's updateReviewer Update
24 Nov 2023, 15:48Capitec: Update on Reference number ***. ATM DISPUTE
CD
Cyril D's update24 Nov 2023, 15:48
Reviewer Update
Capitec: Update on Reference number ***. ATM DISPUTE
CD
Cyril D's updateReviewer Update
24 Nov 2023, 16:40I am in a stress state because I must pay debts and they don't want to hear excuses. They are looking for their money. Capitec really puts me in a tight spot now.
The Capitec: Update on Reference number ***. Lodged an ATM dispute 13h10 this afternoon they said they will investigate.
Capitec Branch official said it would take 2 hours, but look at the time.
How am I going to pay my debts if this is hampering. It is not my fault if their machines Glidges and causes malfunctions.
They should have tech in place to ensure that clients don't suffer stress and discomfort
The Capitec: Update on Reference number ***. Lodged an ATM dispute 13h10 this afternoon they said they will investigate.
Capitec Branch official said it would take 2 hours, but look at the time.
How am I going to pay my debts if this is hampering. It is not my fault if their machines Glidges and causes malfunctions.
They should have tech in place to ensure that clients don't suffer stress and discomfort
CD
Cyril D's update24 Nov 2023, 16:40
Reviewer Update
I am in a stress state because I must pay debts and they don't want to hear excuses. They are looking for their money. Capitec really puts me in a tight spot now.
The Capitec: Update on Reference number ***. Lodged an ATM dispute 13h10 this afternoon they said they will investigate.
Capitec Branch official said it would take 2 hours, but look at the time.
How am I going to pay my debts if this is hampering. It is not my fault if their machines Glidges and causes malfunctions.
They should have tech in place to ensure that clients don't suffer stress and discomfort
The Capitec: Update on Reference number ***. Lodged an ATM dispute 13h10 this afternoon they said they will investigate.
Capitec Branch official said it would take 2 hours, but look at the time.
How am I going to pay my debts if this is hampering. It is not my fault if their machines Glidges and causes malfunctions.
They should have tech in place to ensure that clients don't suffer stress and discomfort
CD
Cyril D's updateReviewer Update
24 Nov 2023, 17:46I just recieved a message from Capitec that they will resolve the matter by 1 December 2023. This is totally outrages. Why must I wait so long for them to reimburse me. I am stressing here. Now I must go and borrow money to pay debts.
This is really not right. Capitec is really bad for a person's wellbeing.
How they expect me to pay my accounts if my money is locked because of their faulty ATM Machine.
I am extremely unhappy because I have to plea and explain to my debitors why I can't pay them today.
This is really not right. Capitec is really bad for a person's wellbeing.
How they expect me to pay my accounts if my money is locked because of their faulty ATM Machine.
I am extremely unhappy because I have to plea and explain to my debitors why I can't pay them today.
CD
Cyril D's update24 Nov 2023, 17:46
Reviewer Update
I just recieved a message from Capitec that they will resolve the matter by 1 December 2023. This is totally outrages. Why must I wait so long for them to reimburse me. I am stressing here. Now I must go and borrow money to pay debts.
This is really not right. Capitec is really bad for a person's wellbeing.
How they expect me to pay my accounts if my money is locked because of their faulty ATM Machine.
I am extremely unhappy because I have to plea and explain to my debitors why I can't pay them today.
This is really not right. Capitec is really bad for a person's wellbeing.
How they expect me to pay my accounts if my money is locked because of their faulty ATM Machine.
I am extremely unhappy because I have to plea and explain to my debitors why I can't pay them today.
CD
Cyril D's updateReviewer Update
24 Nov 2023, 17:46- Bad Bad Service
CD
Cyril D's update24 Nov 2023, 17:46
Reviewer Update
- Bad Bad Service
CD
Cyril D's updateReviewer Update
25 Nov 2023, 07:41Day 2 and my problem has not been resolved. Still no money paid Vax. Still me that is sitting with stress. Now I must go to the loan sharks to get some money to pay my debts. Is this fair. It is like no one is listening to my problem.
CD
Cyril D's update25 Nov 2023, 07:41
Reviewer Update
Day 2 and my problem has not been resolved. Still no money paid Vax. Still me that is sitting with stress. Now I must go to the loan sharks to get some money to pay my debts. Is this fair. It is like no one is listening to my problem.
CD
Cyril D's updateReviewer Update
25 Nov 2023, 08:04See now, my wife is now angry with me and blamming me for not being able to pay the debts. But is you, Capitec, you that caused this with your faulty ATM. Now my house is upside down.
Capitec you really don't care about your clients and their wellbeing. I have been stressing since yesterday afternoon and still stressing with more stress now cause my wife is angry now with me.
Capitec you really don't care about your clients and their wellbeing. I have been stressing since yesterday afternoon and still stressing with more stress now cause my wife is angry now with me.
CD
Cyril D's update25 Nov 2023, 08:04
Reviewer Update
See now, my wife is now angry with me and blamming me for not being able to pay the debts. But is you, Capitec, you that caused this with your faulty ATM. Now my house is upside down.
Capitec you really don't care about your clients and their wellbeing. I have been stressing since yesterday afternoon and still stressing with more stress now cause my wife is angry now with me.
Capitec you really don't care about your clients and their wellbeing. I have been stressing since yesterday afternoon and still stressing with more stress now cause my wife is angry now with me.
Capitec Bank's replyOfficial
25 Nov 2023, 09:34Good day Cyril, we acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank's reply25 Nov 2023, 09:34
Official
Good day Cyril, we acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank