Poor Technology and Customer Service - Customer left stranded abroad and no support to get them access to their funds

If at all avoid banking with Capitec if you plan to travel abroad! You will be left stranded if your app picks up issues and you wont have access to your banking!Today marks day 4 since logging an urgent request for Capitec to assist me with resolving my app verification on my phone. The app unexpectedly asked to be reverified whilst in the UK. I tried validating it as I have sms roaming activated (all my other service providers OTP’s etc works without an issue) but Capitec’s keeps failing. Since reaching out to Capitec and stressing the urgency to get this sorted, this has been my experience 1) Friday - a consultant tried contacting me a day after logging the response, called once whilst I was on a call with a client at 08:15 and never called back again. I sent 4 emails to get her to contact me back on that day, no joy. 2) Saturday - the consultant finally called again and advised they get this often and it can be resolved, she - transferred me to a support consultant, who answered, spoke in the background and dropped the call (whilst I was trying to get their attention) - called back and transferred me again, this time a lady answered and I could clearly hear her covering the mic up saying hello twice and dropped the call (too busy to help customers on a Saturday obviously) - called back and the agent tried helping me herself, system did not allow her to authenticate me (eventhough all my answers was correct) and got told I have to wait till Monday for someone to “hopefully” resolve this. - I asked for a manager to contact me urgently as I couldnt have this drag out longer, no one called

The agent was very apologetic throughout this, but it does not resolve my problem. Since Thursday I have now not been able to access either my internet nor my app banking (as these are linked for authentication - BAD flaw in your tech Capitec, you didnt think this one through as all other banks use other methods to avoid this frustration, I never had these issues with FNB before I moved to Capitec), I have missed important payments and have no ability to see that my account is secure and what activities are occuring on my banking. I am out of the country till early next year, how are you resolving this?