NM
NANDIPHA M
1 reviews | Active since Jan 2017
30 Apr 2020, 21:55
Poor systems management and no respect to honouring email turn around times
Sent an email to their customer complaints inbox, they have a turn around time of 24 hours written on their website but they do not respect their customers enough to even send an auto email advising of a reference number to your email or even an email acknowledgement receipt. Shocking!
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Replies (1)
Capitec Bank's replyOfficial
02 May 2020, 09:05Hi Nandipha
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply02 May 2020, 09:05
Official
Hi Nandipha
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank