Poor Support from Capitec – Urgent Reversal Request

I am extremely disappointed with the lack of assistance from Capitec regarding a €174.55 transaction made on 11 December 2024 via PayPal.

Despite contacting Capitec on the same day the transaction was made, I only received a response seven days later, a delay that has significantly hindered any further action. PayPal has advised that the recipient must request a reversal, but since the recipient cannot access their PayPal account, this is not possible. I was hoping Capitec would assist, but I have received no meaningful support so far.

Transaction details:

Amount: €174.55 Date: 11 December 2024 Transaction Number: 5XN07914M***N Paid from: Runako Naturals business account Capitec’s slow response and lack of action have caused unnecessary frustration and financial inconvenience. As a business customer, I expect better support and urgency in handling such matters. I need Capitec to step in and assist with the reversal immediately.