Poor SLA

My account has been placed on hold without my knowledge, I went to the branch to enquirer about it and I was advised that it is due to a possible ****. I was told to draft an affidavit and submit to the nearest branch I will be assisted. I submitted the required documents on Friday the 17th of Feb 2023 and I was told that it will be sorted within 3-4hours. Did a follow up with their client service, consultant said it takes 2-3 days.. went to their nearest branch on Monday on the 20th of Feb 2023 for a follow up, I was told that it takes 24-48working hours. On Tuesday the 21st of Feb I received a call from one of their consultants who told me that it takes about 7-14 working days. Bearing in mind that on Friday the 24th of Feb I will be receiving my Salary, I have debit orders that needs to run through and I also need to use my salary for my personal use..it is such an inconvenience as no consultant can give an exact turnaround time.