Poor show Capitec business bank..

I am very ****ed of with Capitec business bank, I had to speak to 5 consultants including my business bank that never comes back to me. On Sunday 24/11/2025 I have being to the Capitec ATM to withdraw cash to the sum of R5000 this transaction happened in Ladysmith at the square mall. I was trying to withdraw my cash from the atm and the transaction was cancelled due to insufficient funds in the atm machine and R5000 was taken off my business account. The money did not reverse back into my business account. I then on an online chat I have opened a case with Capitec bank case number ***4. It was told it will take 24 hours for the funds to reverse into my account, there was no funds after the 24 hours I call the bank 5 times as they was having network problems. I then called my business banker Millicent she said she will check what’s going on and revert back to me. To date there is no such call. This is really unacceptable , this is theft on your side Capitec. I am awaiting for a business manager to call me and discuss as to a way forward note I have also paid on transaction fees. I am now fed up with the level of service and the theft that’s going on with Capitec Business bank