RS
Randy S

1 reviews | Active since Jun 2017

11 Aug 2017, 12:16

Poor sevice

<p> I receive my salary from China and this is paid in on the 9th of each month. For the past year I have to visit Capitec Bank every month ( inspite of me filling in the forms on numerous occasions),My collegues banking with FNB, Nedbank, etc are paid by the 10th of each month, yet I have a problem with the money being paid to my Capitec account. The money was paid in on Wednesday the 9th and today is Friday the 11th and my salary is not in site. I went to the bank today and as usual the Forex department is of no use. I will have too wait an entire weekend and as usual and as past experience has taught me, my salary will only reflect on Monday or Tuesday which is unacceptable. PLease call the relevant departmets to ensure that my salary is paid in today. My wife, working for the same company, also with Capitec is experiencing the same pathetic service. This is unacceptable and I am seriously considering closing my Capitec account. The service sucks!</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Aug 2017, 13:37
Official

I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,