Poor servicve provide by my bank Capitec Bank

I had an awful experience with capitec bank as a customer of theirs on the 29th of jan 2023 i made a cashsend from my cell phone app to a capitec beneficiary unfortunately it happenf that I accidently swaped two of the numbers of the persons cell phone number and the money ended up in the wrong account. i tried calling the person but with no luck the phone was on voicemail on monday the 30th jan 2023 i called the capitec customer service explaining what happened the consultant also tried calling the recipient but also couldn't reach the person than suggested i open a case against the recipient which i felt was ridiculous because how do you open a case against a cellphone number of a person that was placed incorrect on the 31st Jan 2023 i went to the Vanderbijlpark branch and the consultant called the head office just to be told exactly the same nonsense as a client i feel like closing my account with immediate effect due to the poor service i received from my bank. I feel as my bank there must be something they can do to retrieve my money back as this person is a capitec customer aswell i was in no position to hear that i should open a case which i was going to loose in anyway no person in this lifetime would answer their call or even admit to receiving money from an unknown person. I had a similar case with Absa bank a few years ago and without hassle they reversed my money back into my account this is not a small amount of money that was send an amount of R1400 was send to this person that i just have to write off because of a stupid bank that cant help their clients. I AM PLEADING with hello peter to assist me with this matter because at this point i feel like closing the account and take it to another bank that's more competent. I have a family to feed with that money that they just feel i should write off due to my mistake that i have made PLEASE PLEASE help me sort out this mess Thank you