Poor services *****ulent case

Bad service I had I opened a case on the 08 of March disputing transactions while the money was still in my account.. Its been a run around

Last week I got 2 missed calls reverted back after 30 mins only to find out my case is closed

Had to open a new case, where is the grace for your working clients who is not always on their phones I'm frustrated same thing happened today I missed the call tried reaching out a minute after that case was closed again

My frustration when I logged the call the money was still in my account the case has been closed twice, where is the consideration in customer care and safety