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Tumelo

1 reviews | Active since Nov 2023

16 Sept 2024, 12:02

Poor services to clients who are overseas

I have been struggling to access my Capitec App. I was advised to wait for the App update but my App still insists that I visit a branch whereas I'm in the UK. I've been told that IT tried to verify my number but couldn't because obviously, I'm in the UK and don't have signal for my SA number. I am frustrated at this point as it seems as if Capitec cannot cater for their clients who are in other countries. Saying that I am disappointed at the back and forth that has been happening would be an understatement. Imagine being in a foreign country and can't access your funds for the last 2-3 weeks. At this point I just need to access my funds, transfer them to my other account and close the Capitec account. I have called and emailed to complaints and customer service, none has been able to assist me

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Replies (3)
Capitec Bank
Capitec Bank's reply16 Sept 2024, 14:08
Official
Good day Tumelo Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
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Tumelo's update18 Sept 2024, 12:36
Reviewer Update
I still haven't been assisted to this day. I have called the Capitec international number and it is still the same problem. The consultants that I have been in contact with are all unable to assist me. The recovery team apparently called my SA cell phone number to verify. Of which I can not do because I am not in the country. I am so frustrated at this point.
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Tumelo's update18 Sept 2024, 12:38
Reviewer Update
I don't know whom I should contact now for my query to be resolved. I have tried all the avenues, as in everything but I am being taken from pillar to post. I am sure there are other ways that I can use to verify my identity besides all this back and forth.