Poor services at attlyn mall Atteridgville

Complaint Regarding ATM Malfunction and Poor Service

Dear CAPITEC Customer Service,

I hope this message finds you well. I am writing to formally express my deep dissatisfaction with a recent experience I had at the CAPITEC ATM located at Atlyn Mall in Atteridgeville.

On 11-10-25, I attempted to deposit money into my CAPITEC business account, which represented sales from the previous day. To my dismay, the ATM malfunctioned during the transaction, and the money I was depositing was not returned to me. This incident has caused me significant inconvenience, as I rely on these funds to purchase stock for my business.

What exacerbated the situation was the lack of assistance from the branch consultants who were present at the location. Despite their availability, I felt that there was a noticeable lack of empathy and urgency in their response to my predicament. I was left to handle the situation on my own, including making a phone call to CAPITEC while waiting at the ATM, hoping that the machine would eventually return my money. This not only caused a long queue for other customers but also left me feeling frustrated and unsupported.

I am extremely disappointed with the service I received at the Atlyn Mall branch. A friend had previously warned me about the reliability of CAPITEC for business transactions, and this experience has only reinforced those concerns. It is unacceptable for a financial institution to leave its customers feeling abandoned during such critical situations.

I kindly urge you to address this matter promptly. I would appreciate any assistance in recovering my funds and hope that you can improve the support provided at your branches to prevent future occurrences like this.

Thank you for your attention to this serious matter. I look forward to your prompt response.

Sincerely,

Jabulani Ntuli 076****105 Reference number : ***3