poor services and freezed account

i was having the account with capitec in 2015.my account was then freezed claiming that someone has wrongly deposited the money into my account which i had no knowledge of such transactions taking place.i gave my friend my account numbers knowing that he was expecting some funds from his family.but i was suprised when i wanted to access my account as i had the money in the account but suprisingly ity was freezed without even consulting me.now i was then directed to the ***** department which i gave them the court order as per their request but they never opened back my account and my money was gone just like that.now if this is how Capitec operates then it shouldnt be listed amongst the banks in south africa because they dont value their clients and respect them.