Poor services and disgusting attitude

Who can assist me with a paid up letter at capitec

I WENT TO CAPITEC PROMENADE FOR LOAN THEN I WAS DECLINED AS I HAVE A JUDGEMENT AGAINST MY NAME A SMALL LOAN I MADE 2 YEARS AGO I PAID IT AND I WAS TOLD I NEED TO GET A PAID UP LETTER PROMENADE GAVE ME A NO I CALLED IN FEB AN EVERYTIME I CALL I GET A ANSWER CHECK YA JUNK MAILS IF U DID NOT RECIEVE IT I WAS THEN A TOWN CENTRE GOT A EMAIL FROM THE CONSULTANT BR0023 ETC WHEN I WENT BACK SHE PRETENDED TO KNOW OF NOTHING AN THEY SENT ME BACK TO PROMENADE FOR LOAD KNOWS WHAT THEY AGAIN GAVE ME A NO TO CALL JUST TO GET A PAID UP LETTER .NO ONE COULD ASSIST ME !!!!! I WENT WENT TO HOWARD PARK AND STILL NOTHING.... IT BOTHERS ME THAT PEOPLE GET PAID TO DO THERE DAILY DUTIES BUT DONT FULFILL IT . THEY REAL WASTE OF TIME AND UNPROFESSIONAL ITS BEEN 5 MONTHS AND I STILL HAVENT GOT A PAID UP LETTER IM DISGUSTED AND CHESSED OFF FOR MY NAME IS BEEN DRAGGED THROUGH THE MUD ...