MH
MATHILDA H
1 reviews | Active since May 2014
14 Apr 2026, 08:48
Poor services
We submitted a enquiry on 9 March 2026 to be advised if our deceased client had any bank account with Capitec. We need confirmation from the bank if the client had any accounts, if so new need bank statements from date of death until today. We forwarded all supporting documents and to date no feedback received. PBB Schutte, Id No : *** 082
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Capitec Bank's replyOfficial
14 Apr 2026, 10:50Hi Mathilda, thank you for raising this, and we are truly sorry for the poor experience. We understand how important it is to receive confirmation and statements when managing a deceased estate, and it is frustrating that you have had no feedback since 9 March 2026.
Please contact us through one of our secure channels so we can locate the enquiry and assist you:
Call us: ***
Call through the Capitec app: Support > Call us
WhatsApp Capitec: use the official Capitec WhatsApp channel (as listed on our website)
Visit a branch: if you prefer in-person assistance
Capitec Bank's reply14 Apr 2026, 10:50
Official
Hi Mathilda, thank you for raising this, and we are truly sorry for the poor experience. We understand how important it is to receive confirmation and statements when managing a deceased estate, and it is frustrating that you have had no feedback since 9 March 2026.
Please contact us through one of our secure channels so we can locate the enquiry and assist you:
Call us: ***
Call through the Capitec app: Support > Call us
WhatsApp Capitec: use the official Capitec WhatsApp channel (as listed on our website)
Visit a branch: if you prefer in-person assistance