Poor services

<p>Hi i recently switched my banking details to capitec, December if i recall correctly and on January something happened i received my salary fine and and on the 16 Jan also i received some cash and the next thing R5000 was taken on my account to another capitec account, on the 17th i went to capitec telling them this incident were by they told me they'll investigate further on how this happened and on the 11th day they give me feedback yet today its the 4th of February i haven't received any call nor text and when i go and enquire they keep on telling me they'll call before the end of the day but nothing happens so im confused why can't they just give me straight answers they just tell me they'll get back to me but nothing. </p>